FAQ
How long does it take to get results?
Add the desired items to your cart, then follow the checkout instructions to complete your purchase.
Can I change my order after I place it?
Yes, you can modify your order within 24 hours of confirmation, as long as it has not yet been shipped. Contact our customer service for any modifications. Contact@belenzia.com
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. Use this number to track your package.
Can I modify my order after placing it?
Once your order is placed, we process it quickly to ensure timely delivery. If you need to make changes, please contact our customer service team as soon as possible. While we’ll do our best to accommodate your request, modifications might not be possible if the order is already in the final stages of processing or shipment.
What are the delivery times?
Delivery times vary depending on your location. Typically, deliveries are made within 5-10 business days.
What are the delivery costs?
Fees depend on the amount of your order and your location. Exact fees will be calculated at checkout.
Do you ship internationally?
Yes, we offer international shipping. Costs and delivery times vary depending on the destination
What is your return policy?
You may return unworn and unwashed items within 30 days of receipt. Items must be in their original condition.
How to return an item?
Use the return label included in your order or contact our customer service for a new label.
When will I receive my refund?
After receipt and inspection of your return, the refund will be processed within 10 business days.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Can I use multiple payment methods?
Currently, we only accept one payment method per order.
Is online payment secure?
Absolutely. We use advanced security protocols to protect your personal and payment information. All transactions are encrypted.
Can I get an invoice for my order?
Yes, an invoice will be sent by email after your order confirmation. You can also access your invoices from your customer account on our website.
How can I contact customer service?
Contact us by email at contact@belenzia.com or by phone at +971 58 500 1066. Our team is available Monday to Friday, 9am to 6pm.